FAQs

Can I add an additional driver to my vehicle hire?

Yes – an additional driver costs just £5.00 per day.

Can I return my vehicle when the depot is closed?

Yes – if we are closed when you return your vehicle we have an out of hours key drop off box.

Please remember that vehicles remain on hire until checked in by a member of LCH staff.

Can I leave my car when I hire a vehicle?

Free parking is available but all vehicles are left at the owner’s risk.

How many miles are included in the price?

Rentals are subject to a standard mileage allowance of 150 per day, unless otherwise agreed in writing. Excess mileage will be charged at £0.18 per mile.

Can I take the vehicle abroad?

Yes. This is possible but written permission must be provided in advance by LCH. Additional documentation and equipment will be required to meet EU regulations. A surcharge and administration charge will apply. Please contact us for further information.

What is included in the rental price?

Included in the rental price is Insurance and breakdown cover in the UK.

Do you require a deposit when I hire a vehicle?

No deposit required. However, for advance bookings we may take a ‘part payment’ of the total owed.

What do I do if I need to cancel my rental booking?

If you need to cancel a booking then you must do so in writing or by sending an email to [email protected]                                             For more information please see our Terms and Conditions

What is CDW?

Collision Damage Waiver (CDW) is not insurance. It is an optional service which, if accepted, limits your financial responsibility for damage to the LCH vehicle.

What is the excess when I hire a vehicle?

The standard excess on most LCH vehicles is £750.00. This can be reduced on some vehicles to £150.00 by taking out the Collision Damage Waiver (CDW) for a small fee per rental day. Some vehicles may have a higher excess. Please call for further information.

How long must I have been driving before I can hire a vehicle?

Drivers must be aged over 25 and hold a valid driving licence, with correct category entitlement, and have at least 2 years driving experience.

Are there any age restrictions when hiring a vehicle?

Drivers must be aged between 25 and 75 to hire from LCH. We can sometimes cover drivers older than 75 years old. Please call us to discuss.

I have points on my licence can I still hire a vehicle?

Drivers aged 25-75 are acceptable only if they have MINOR convictions within the last 5 years which total 6 points or less.

Drivers with the following convictions on their licences are unable to rent from Dash Drive: UT50, CD40, CD50, CD60, CD70, CD71, DD40, DD60, DD80, DR10, DR20, DR30, DR31, DR40, DR50, DR60, DR61, DR70, DR80,  DR90 or IN10.